Returns and refunds

We sell food products only: fresh and aged cheeses, butter and stretched-curd specialities. For this reason, under Article 59(d) and (e) of the Italian Consumer Code (implementing Article 16 of Directive 2011/83/EU), the right of withdrawal does not apply to our products: they are goods that deteriorate or that, once they have left our dairy, cannot be resold for health and hygiene reasons. We therefore do not accept returns of undamaged goods, whether fresh or aged cheeses.

If something is wrong

We prepare every order with care, but if a problem does occur we are here to solve it. You are entitled to a replacement or a refund if:

• the product was damaged during transport;
• you received a different product from the one you ordered, or something is missing;
• the product has obvious quality defects.

How to report it

Write to us within 24 hours of delivery at reclami@caseificioperrusio.com with your order number, a short description of the problem and, if possible, a photo of the product and the packaging. Please do not send anything back without contacting us first.

Refunds

Once we have reviewed your report, we will offer you a replacement or a refund. Refunds are issued within 10 working days to the payment method used for the order; the time it takes to appear may vary depending on your bank or card provider.

Cancelling an order

You can cancel your order until it has been shipped by writing to ordini@caseificioperrusio.com.